Knowledgebase

Email headers contain technical information about how an email was sent, routed, and delivered. Our support team may occasionally ask for these headers to help diagnose delivery delays, spam tagging, or missing messages.

Follow the simple steps below to view and copy your email headers depending on the program or service you use. Once you have them, please paste them into your support ticket reply or attach them as a text file.

???? Outlook (Windows / Microsoft 365)

1. Open the email (double-click so it opens in a new window).
2. Click File → Properties.
3. Find the Internet headers box near the bottom.
4. Select all (Ctrl + A) and copy (Ctrl + C).
5. Paste into your support ticket reply or a text file.

Tip: In Outlook Web (Outlook.com or Office 365 webmail), click the three-dot ⋮ menu and choose View message source.

???? Gmail (Webmail)

1. Open the email.
2. Click the ⋮ (More) menu in the top-right corner of the message.
3. Select Show original.
4. A new tab will open displaying the full message headers and source.
5. Click Copy to clipboard or select all and copy manually.
6. Paste into your support ticket reply or a text file.

???? Apple Mail (Mac Mail)

1. Open the email message.
2. Go to the top menu: View → Message → All Headers or Raw Source.
3. A new window will appear showing the full header data.
4. Press Command + A then Command + C to copy.
5. Paste the copied text into your ticket.

???? Roundcube (Webmail)

1. Login to your webmail (usually at https://yourdomain.com/webmail).
2. Open the message you want to check.
3. Click the More (⋮) button or gear icon on the top toolbar.
4. Choose Show Source.
5. A new window will appear showing the complete raw email, including headers.
6. Copy the entire text and paste it into your support ticket reply.

???? Gmail App (Mobile)

1. Open the email in the Gmail app.
2. Tap the ⋮ (three dots) in the top-right corner.
3. Tap View Original (this may open in your browser).
4. Copy all the text shown.
5. Paste it into your ticket reply or email it to yourself and attach it from a computer.

???? iPhone / iPad Mail App

1. Open the email in the Mail app.
2. Tap the Reply Arrow → choose Forward.
3. In the new message, tap anywhere in the message body and select Select All.
4. Tap Copy — this includes the header portion at the top of the message.
5. Paste into your support ticket or an email back to us.

Note: The iOS Mail app does not always show the full raw headers. If possible, please access your email using webmail or a desktop app to view complete details.

???? Why We Ask for Headers

• To trace where an email originated from.
• To verify if authentication (SPF, DKIM, DMARC) passed or failed.
• To troubleshoot delays, delivery failures, or spam tagging.

Headers only contain routing and technical details — they do not include your email’s message body — so it is safe to share them with our team.

✅ Submitting the Headers

Once copied, simply paste the full headers into your support ticket. If they’re too long, save them to a text file (e.g. email-headers.txt) and attach that file instead.

If you’re unsure whether you have the correct section, just attach a screenshot or ask our team — we’ll guide you through it.